You cannot answer the phone from under a car
Every mechanic knows the choice: crawl out from under the lift with greasy hands, or let it ring. The caller wanted a brake job this week. By the time you wipe your hands, they have booked the shop across town.
What the unanswered line costs a workshop
Brakes, timing service, tyre change season — the calls cluster exactly when every bay is full and nobody can pick up.
Two missed bookings a week at shop rates. Most workshops that pull their phone log find worse.
Every call answered on the first ring — including the ones during lunch, at 19:30, and in tyre-change week.
Example maths — swap in your own labour rates. The ratio carries the argument.
Real calls, handled
"Can you take my car in for brakes this week?"
Offers real open slots from your calendar, books one, and sends the customer an SMS with the drop-off details you configured.
"How much is an oil change for a 2019 Golf?"
Quotes it if it is on your price list; otherwise takes the registration and phone number and books it as a quote request instead of guessing a number.
"Is my car ready?"
Takes a message with the caller's name and registration and flags it for a quick callback — and tells the caller exactly that, instead of pretending to know.
A customer calls in Polish about an MOT.
Switches language mid-call, answers, and books the slot. Twelve languages, one phone number.
Honest scope: it books, quotes what you have listed, and takes messages. It does not know a car's live repair status unless your process tells it — status calls become flagged messages, not guesses.
What it runs for a workshop
- Service and repair slots booked into your real calendar
- Listed prices quoted exactly — unlisted work becomes a quote request, never a guess
- Ready-for-pickup and status calls captured as flagged messages
- SMS confirmations to customers, call summaries to your phone
- Reminders and missed-call text-back on the Automations tier
- Tyre-change season load: unlimited parallel calls, no queue
Workshop owners ask
We have three bays and two mechanics. Can it handle real scheduling?
Set your services with real durations (a tyre change is not a clutch job) and how many can run in parallel; the AI only offers slots that actually fit.
Most of our calls are 'how much for X'.
Everything you list gets quoted straight. Everything you don't becomes a captured quote request with the car's details — which is a better lead than a guessed price anyway.
Our customers are used to talking to Pekka.
Keep it that way during hours — forward to Vandio only when Pekka is under a car, at lunch, or gone home. The AI introduces itself honestly as the shop's assistant, and callers get helped instead of ringing out.
Does it work in tyre-change season?
That fortnight is the reason to have it: it answers every parallel call on the first ring and books until the calendar is genuinely full.
Hear it before you buy it
The demo line is answered by Vandio itself. Call it, act like a customer, try to stump it — that conversation is the product.